VMware vSphere: Troubleshooting [V8]

Module 1: Course Introduction

• Introductions and course logistics

• Course objectives

Module 2: Introduction to Troubleshooting

• Define the scope of troubleshooting

• Use a structured approach to solve configuration and operational problems

• Apply troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

Module 3: Troubleshooting Tools

• Discuss the various methods to run commands

• Discuss the various ways to access ESXi Shell

• Use commands to view, configure, and manage your vSphere components

• Use the vSphere CLI • Use ESXCLI commands from the vSphere CLI

• Use Data Center CLI commands

• Identify the best tool for command-line interface troubleshooting

• Identify important log files for troubleshooting vCenter Server and ESXi

• Describe the benefits and capabilities of VMware Skyline™

• Explain how VMware Skyline works

• Describe VMware Skyline™ Health

• Describe VMware Skyline Advisor™

Module 4: Troubleshooting Virtual Networking

• Analyze and troubleshoot standard switch problems

• Analyze and troubleshoot virtual machine connectivity problems

• Analyze and troubleshoot management network problems

• Analyze and troubleshoot distributed switch problems

Module 5: Troubleshooting Storage

• Discuss vSphere storage architecture

• Identify possible causes of problems in the various types of datastores

• Analyze common storage connectivity and configuration problems

• Discuss possible storage problems causes

• Solve storage connectivity problems, correct misconfigurations, and restore LUN visibility

• Review vSphere storage architecture and functionality necessary to troubleshoot storage problems

• Use ESXi and Linux commands to troubleshoot storage problems

• Analyze log file entries to identify the root cause of storage problems

• Investigate ESXi storage issues

• Troubleshoot VM snapshots

• Troubleshoot storage performance problems

• Review multipathing

• Identify common causes of missing paths, including PDL and APD conditions

• Solve missing path problems between hosts and storage devices

Module 6: Troubleshooting vSphere Clusters

• Identify and troubleshoot vSphere HA problems

• Analyze and solve vSphere vMotion problems

• Diagnose and troubleshoot common vSphere DRS problems

Module 7: Troubleshooting Virtual Machines

• Discuss virtual machine files and disk content IDs

• Identify, analyze, and solve virtual machine snapshot problems

• Troubleshoot virtual machine power-on problems

• Identify possible causes and troubleshoot virtual machine connection state problems

• Diagnose and recover from VMware tools installation failures

Module 8: Troubleshooting vCenter Server and ESXi

• Analyze and solve vCenter Server service problems

• Diagnose and troubleshoot vCenter Server database problems

• Use vCenter Server Appliance shell and the Bash shell to identify and solve problems

• Identify and troubleshoot ESXi host problems

Prerequisites

This course requires completion of one the following courses:

• VCP-DCV certification • VMware vSphere: Install, Configure, Manage

• VMware vSphere: Operate, Scale and Secure The course material presumes that you can perform the following tasks with no assistance or guidance before enrolling in this course:

• Install and configure ESXi • Install vCenter Server

• Create vCenter Server objects, such as data centers and folders

• Create and modify a standard switch

• Create and modify a distributed switch

• Connect an ESXi host to NAS, iSCSI, or fibre channel storage

• Create a VMware vSphere VMFS datastore

• Modify a virtual machine’s hardware

• Migrate a virtual machine with VMware vSphere® vMotion® and VMware vSphere® Storage vMotion®

• Configure and manage a VMware vSphere® Distributed Resource Scheduler™ cluster

• Configure and manage a VMware vSphere High Availability cluster

• Basic knowledge of command line tools like ESXCLI, DCLI, and PowerCLI If you cannot complete these tasks, VMware recommends that you take the VMware vSphere: Install, Configure, Manage [V8] course instead.